1. Order Processing Time
- Orders are processed within 1–3 business days.
- Orders placed on weekends or holidays are processed on the next business day.
- Handmade items may require additional processing time.
2. Estimated Delivery Time
a. Domestic Shipping (Indonesia)
- JNE / J&T / SiCepat: 2–6 business days
b. International Shipping
- DHL / FedEx / EMS: 5–15 business days
Shipping may take longer due to customs clearance or destination country delays.
3. Shipping Costs
- Shipping fees are calculated at checkout based on weight and destination.
- International customers are responsible for customs duties, import taxes, or additional local charges.
4. Order Tracking
Once shipped, customers will receive:
- A tracking number
- A link to track the shipment
5. Lost or Damaged Packages
If your item arrives damaged or is lost:
- Contact us within 48 hours of delivery.
- Include photos or videos of the damage.
- Claims will be processed according to the courier’s policy.
6. Incorrect Shipping Information
We are not responsible for delays caused by:
- Incorrect or incomplete addresses
- Failed delivery attempts